Sales Terms & Conditions

1. Webshop terms and conditions

1.1 The Manor Spirits online store sells products (hereinafter Products) manufactured and brokered by Manor Spirits OÜ.

1.2 The Terms and Conditions apply to legal relations that arise between the Customer (hereinafter the Customer) and the owner of the shopping environment Manor Spirits OÜ (hereinafter the Seller) located at the Internet address manorspirits.com in connection with the purchase of Products from the online store. In addition to these terms and conditions, the legal relations arising from the purchase of Products from the online store are regulated by the legislation in force in the Republic of Estonia.

1.3 The Seller may change the terms of use of the online store and the prices of Products and services. The seller announces the changes on the website manorspirits.com. The terms and prices valid at the time of the transaction are applied to the transaction.

1.4 Seller information: Manor Spirits OÜ, Võhmuta mõis, Võhmuta küla 46030, Tapa vald, Lääne-Virumaa, Estonia; Reg. no. 11963196; Email: info@manorspirits.com.

2. Prices

2.1 All prices displayed in the online store are in Euros and include VAT.

3. Products

3.1 The Products displayed in the online store are generally in stock. Availability of Products is not guaranteed as it may be erroneous due to possible technical issues with the programs.

3.2 If the Customer places an order, but it turns out that the Seller of the Products does not have it, the online store will not be able to fulfil this order. In this case, the full purchase amount will be returned to the Customer as soon as the absence of any Products becomes clear.

3.3 Images of the Products displayed in the online store are for illustrative purposes only and may differ slightly or unintentionally from the actual appearance of the Products.

4. Making a purchase

4.1 The goods can be ordered by a person at least 18 years old.

4.2 The Customer selects the desired Products in the online store and adds it to the shopping basket.

4.3 In order to place an order, the Customer must fill in the required data fields.

4.4 The amount that can be paid via the bank link or other method is then displayed on the screen.

4.5 After paying for the Products, the online store will send an order confirmation to the Customer’s e-mail.

4.6 When placing an order, the Customer provides the necessary and true data for the execution of the order.

4.7 The Seller shall not be liable for the impossibility of performance due to incorrect information provided by the Customer during the performance of the order or for any consequences arising therefrom.

4.8 The Seller has the right to refuse to fulfill the order if there is any doubt as to the accuracy of the information provided to the Seller and in the event of conduct not in accordance with good practice.

4.9 When ordering goods to the parcel machine, the parcel will be issued only between 10:00 and 22:00 to a person identified with an ID card who is an adult.

5. Payment methods

5.1 Orders can be paid for securely using Estonian bank links or other supported payment methods.

5.2 The payment is made outside the online store environment in the secure payment environment of the service provider Montonio Finance UAB.

5.3 The Seller does not have access to the Customer’s bank data.

5.4 The Seller is the controller of personal data. The Seller forwards the personal data necessary for making payments to the processor Montonio Finance UAB.

6. Delivery

6.1 The Customer can choose between different methods of delivery for the Products. The arrival of the Products depends on the service chosen by the Customer.

6.2 By choosing a SmartPosti parcel machine as the method of delivery, the Products will reach the parcel machine chosen by the Customer within 3-5 working days as of the receipt of the payment to the current account of the Seller.

6.3 The Customer shall be notified of the arrival of the Products at the parcel machine by an SMS message containing the door code. NB! In addition to the code, it is also necessary to insert your ID card into the SmartPosti parcel machine. It is possible to redeem goods from the SmartPosti parcel machine between 10.00 and 22.00.

6.4 The Products are stored in the parcel machine for 7 calendar days. After the expiration of this term, the Products will be sent back to the online store. If the Customer does not pick up the Products within the aforementioned term, the Customer is obliged to reimburse the costs related to the return and other costs that may arise.

6.5 It is possible to order SmartPosti in the quantity of goods that can be packed in the maximum dimensions: 60cm x 36cm x 60cm. Maximum weight: 35 kg. If it is not possible to pack the ordered quantity in the given dimensions, you must use a courier service to receive the goods.

6.6 SmartPosti parcel machines are available at many locations across Estonia. You can choose the one that suits you.

6.7 The Seller shall not be liable for any damage caused to the Customer if, for reasons beyond the Seller’s control, third parties have received a unique code of the parcel machine and the goods have been received on the basis thereof.

6.8 If the delivery of the order fails due to the incorrect contact information entered by the Customer or the Customer being under 18 years of age, the amount paid by the Customer minus the transport costs incurred will be refunded to the Customer.

6.9 If the Customer has placed an order on a weekend (in the period after 13.00 on a Friday until 09.00 on a Monday) or on a public holiday, the term of 5 working days shall take effect on the first working day following the weekend or public holiday at 09.00.

6.10 The Customer is obliged to check the correctness of the contact information provided before placing an order in order to avoid delays and misunderstandings during the delivery of the Products. The Seller is not responsible for delays and misunderstandings during the delivery of the Products, if the delay or misunderstanding is due to the inaccuracy or correctness of the information provided by the Customer when placing the order.

6.11 If the Products do not reach the Customer in good condition and in a sealed package, the Customer is obliged to inform the Seller by sending a message to the e-mail address: info@manorspirits.com.

7. Right of withdrawal

7.1 In accordance with the legislation of the Republic of Estonia and the European Union, the consumer’s right to withdraw from the contract and return the goods does not extend to alcoholic beverages.

7.2 If the Products are incorrect or defective, you must notify us immediately upon receipt of the Products at the e-mail address info@manorspirits.com or call the contact telephone. You can exchange the wrong or defective Products on the basis of the invoice. The costs of return are borne by the Seller.

7.3 The Seller has the right to withdraw from the sale transaction and reclaim the Products from the Customer if the price of the Products in the online store is marked significantly below the market price of the goods due to a mistake.

8. Procedure for submitting claims

8.1 The 2-year term for submitting claims provided for in § 218 (2) of the Law of Obligations applies to the Products sold.

8.2 In case of non-compliance or defects of the product, the Customer undertakes to notify the Seller immediately, but not later than within 2 months after the occurrence of the defect, by sending the buyer’s contact information, exact description of the problem and purchase receipt number to info@manorspirits.com. If defect in Products occurs, please stop using the them immediately.

8.3 All claims will be reviewed, and the Customer will be contacted as soon as possible, but no later than within 15 days from the receipt of the claim.

8.4 In the event of non-compliance of the Products with the terms of the contract, the Customer may rely on the legal remedies provided by law, including demanding the fulfilment of the contract, lowering the price, demand compensation for damage and cancelling the contract.

8.5 In the event of non-compliance of Products with the terms of the contract, the costs related to the repair or replacement of the Products, in particular transport, postage, labour, travel and material costs, shall be borne by the Seller.

8.6 The Seller is not liable for damages caused by improper use of the ordered Products, as well as for delays in delivery, if this is due to circumstances beyond the control of the Seller and / or due to force majeure beyond its control.

8.7 The Seller does not reimburse the expenses incurred by the Customer in case of non-compliance or defects of the Products and is not responsible for them: the value of the Products has decreased / the Products have been damaged due to the Customer’s fault, defects have occurred due to non-intended use of the Products, there is no document certifying the purchase.

9. Liability

9.1 The Seller and the Customer shall be liable to each other for the damage caused to the other party by the violation of these terms of use in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

9.2 The Seller is liable to the extent of the sales price of the Products.

9.3 The Customer undertakes to use the online store service only for purposes in accordance with law and good practice.

10. Terms of use and their changes

10.1 By making a purchase in the online store, the Customer agrees to the terms of use of the online store and undertakes to comply with them.

10.2 The sales contract between the Seller and the Customer will come into force upon receipt of the purchase amount payable to the Seller’s current account.

10.3 The Seller may change the terms of use of the online store and the prices of the Products. Notice of changes is published in the online store environment. The terms and prices valid at the time of the transaction are applied to the transaction.

10.4 The Seller has the right to cancel the order if the price of the Products displayed in the online store was incorrect due to a technical error.

11. Other conditions

11.1 Disputes between the Customer and the Seller shall be resolved through negotiations.

11.2 If the Seller has refused to resolve the Customer’s complaint or the Customer does not agree with the solution offered by the Seller and finds that his rights or interests have been violated, the Customer may submit a complaint to the Consumer Disputes Committee through the Consumer Protection and Technical Regulatory Authority or to a court. Contacting the Committee is free of charge for the consumer and the value of the transaction must be more than 20 euros. The customer can file a complaint himself or through a representative. The data of the Consumer Disputes Committee are presented on the website of the Consumer Protection and Technical Regulatory Authority, and for resolving problems arising in European Union member states, to contact the European Union Consumer Advisory Centre.

12. Customer support

12.1 The customer support e-mail address is info@manorspirits.com.

12.2 Customer support is closed on public holidays.